Frequently Asked Questions

Before Ordering

Does SaraMobi.com practice secure payment?
SaraMobi.com practices secure payments. For more information on Secure Payment, please read our Security Statement here.

What are the available shipping methods?
SaraMobi.com offers two types of shipping methods. They are Express Delivery and Normal Delivery. The delivery time and charges differs according to the type of delivery method.

Can I estimate the postage fee of my products?
Yes, you can estimate the postage fee of your products. To estimate the postage fee, follow these simple steps:

a. Simply add the items you wish to purchase to the cart.
b. Proceed to the cart.
c. Click on the ‘Estimate your Postage’ icon.
d. You will be prompted to fill in your country.
e. The duration and charges that apply will be calculated and shown.

Are bulk purchases entitled to any discounts?
Bulk purchases are entitled to discounts. Simply email us your list of purchases and we will customize a quotation for you.

Does SaraMobi.com handle International Orders?
Yes, we handle International Orders and ship our products world-wide.

Are there any Tax and Customs duties payable?
SaraMobi.com obtains its products from Hong Kong. Since Hong Kong is a free port, there are no sales taxes or duties payable. However, it is the responsibility of the buyer to check with their local Customs Office with regards to import taxes, duties and tariffs.

Can the delivery address be changed after I have placed my order?
Yes, SaraMobi.com allows you to change your address after you have placed your order. Kindly contact us with your order number if you require us to change the address.

However, in the event that the product has been processed and sent, no changes in delivery address will be entertained.

Will a tracking number be issued for my shipment?
A tracking number will be sent to you via your email as soon as your product(s) has been posted to you.

What are the different modes of payment accepted at SaraMobi.com?
We accept payments through PayPal and Credit / Debit Card. For more information on payment options, please click here.

How do I pay via Credit / Debit Card?
For more information on payment options and instructions, please click here.

Why is my Credit Card transaction not successful?
This could be due to some server maintenance issues faced by PayPal. We would recommend you to try checking out at a later time.

After Ordering

What is the status of my order?
Upon processing your payment, an e-mail notification will be sent to you. Thereafter, we will update you periodically on the status of your order through e-mail.

How long does it take for my order to be processed?
Upon confirmation of order, the product will undergo stringent Quality Control inspection before it is being dispatched. Shipment through normal delivery will take 14 days while shipment through express delivery will take 7 days.

What are the procedures for cancelling my order(s)?
If you wish to cancel your order after the payment has been done, you should contact us immediately. However, if your order has been processed, you would have to wait for your package before sending it back to us for a refund.

How long does it take for my refund to be processed?
Your refund will be processed within 1-5 days.

How long is my Warranty?
We issue 1 year Warranty for all our products. For more information on Warranty, please click here.

How do I exchange my products?
For information on return policy, please click here.

How do I prove that I am still under warranty?
At SaraMobi.com, we keep track of all orders in our database and we do not require any proofs. However, we require some personal details to track your order and to verify your identity.

How long does it take for me to get a replacement?
Your replacement will be processed in approximately ten (10) to fourteen (14) days.

How are warranties handled?
Repairs on defective merchandise are strictly handles by the manufacturers. SaraMobi.com does not handle them, unless otherwise indicated.
If any item arrives in a damaged condition due to shipping, we would highly recommend you to contact the carrier as well as SaraMobi.com. You should also keep all the shipping materials with you until further notice from SaraMobi.com.

When will the tracking code be issued?
The tracking code for your product(s) will be issued within 2 days after shipment.

How do I contact SaraMobi.com?
For more information on our contact details, please check here.